Project Manager & Business Analyst
Michael Gallego
Michael Gallego is a Project Manager and Business Analyst with extensive experience leading enterprise system initiatives across finance, billing, operations, and analytics. He specializes in translating complex business needs into structured requirements, clear documentation, and executable delivery plans.
Michael has led large-scale ERP transformations involving thousands of users and significant recurring revenue portfolios. His focus is on aligning stakeholders, defining scope, mapping processes, and ensuring projects are delivered on time and with measurable operational impact.
With a strong foundation in UX/UI thinking, he ensures enterprise systems are not only functional but intuitive and aligned with real-world workflows. He regularly facilitates discovery workshops, process mapping sessions, and cross-functional alignment meetings to reduce risk and improve adoption.
Michael brings disciplined governance, executive-level communication, and structured project execution to every engagement, ensuring clarity from strategy through delivery.
Information
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Experience
Education :
UX/UI Design Certification
General AssemblyProject Management Certificate
Google
Experience :
Enterprise Billing & ERP Transformation Leadership
Led large-scale billing modernization initiatives supporting tens of thousands of customer accounts and significant recurring revenue portfolios
Acted as primary liaison between business stakeholders, finance teams, and engineering
Authored structured solution documentation outlining workflows, process logic, and business rules
Coordinated discovery efforts to align legacy contract structures with scalable billing models
Improved invoice clarity, reporting accuracy, and operational efficiency
Senior Project Management & Business Analysis (ERP Focus)
Managed enterprise ERP initiatives supporting large internal user bases
Led workflow mapping and operational discovery across finance, commerce, and operations teams
Defined user stories, acceptance criteria, and functional requirements
Facilitated conference room pilots (CRPs) for Order-to-Cash and Procure-to-Pay processes
Oversaw comprehensive testing strategies and stakeholder validation cycles
Ensured dashboards and reporting outputs aligned with executive decision-making needs
ERP & E-Commerce Program Management
Directed ERP and commerce initiatives across multiple business units
Reorganized workflows, roles, and approval structures to improve efficiency
Coordinated operational rollouts supporting warehouse, fulfillment, and accounting teams
Managed release cycles, scope control, and stakeholder communications
Designed internal reporting frameworks to measure ROI and performance
Enterprise Systems & Organizational Projects
Led ERP implementations from discovery through rollout
Documented current-state and future-state process models
Coordinated cross-functional teams including finance, operations, and leadership
Developed training materials and post-implementation support documentation
Delivered structured project plans, milestone reporting, and risk management
Year of experience :
10+ years
